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Phoenix Instant Messenger-Step by Step Instructions

Trouble Shooting

FOR THE UNSKILLED COMPUTER USER?  If you are not a skilled computer user we have prepared a step by step illustration of the download and set up process.  It is simple.  (Below).

NOTE: You will see Phoenix Messenger or DeskTop Alerts-They are they same thing

STEP BY STEP INSTRUCTIONS:  Fill in the forms and follow the instructions as the come up. 

EXAMPLE FORMS DISPLAYED - DO NOT ENTER YOUR DATA HERE-THESE ARE DUMMY FORMS TO HELP YOU SEE HOW TO DO A SIMPLE, QUICK INSTALLATION.

NOTE:  Be sure to SAVE the USERNAME AND PASSWORD you enter here as you will need them later.

1)  Click on This Link:  >>>>>  Phoenix Messenger  

2)  Follow the prompts...it's simple..  Be sure to save the USERNAME AND PASSWORD that you enter as you'll need it later.

  •       Username:    We recommend using your Phoenix USERNAME 

  •       Password:     Recommend using the same PASSWORD that you use for The Phoenix System

  •       Password:     Re-enter your password to assure that it is correct

  •       First Name:   Your first name

  •       Last Name:    Your last name

  •       E-Mail:           Enter the same E-Mail address as you have on file at Phoenix

NOTE:  Be sure to SAVE the USERNAME AND PASSWORD you enter here as you will need them later.

3)  This appears on your screen:

 

4)  Check your e-mail.   It looks like this. Follow the instructions in the e-mail.

==================

YOURUSERNAME 

You have created a new user account.

You must download and install the necessary alert software.

 It can be found here:

 http://www.Phoenixmessenger.biz/download/AlertSetup.exe

 You must have Microsoft's .NET Framework version 2.0 installed on your computer in order to install and run the alert software.

The first time you run the alert software you will be asked for the following information:

  Username: THE USER NAME YOU HAD ENTERED

  Password: THE PASSWORD YOU HAD ENTERED 

That's it.  You'll be receiving alerts in no time! 

Thanks,

The Phoenix Messenger Desktop Alert Team

==================

5)  You will see this next on your screen when you click on http://www.Phoenixmessenger.biz/download/AlertSetup.exe in your e-mail.  It's ok to click on RUN.

 

6) You will then see this:

7) You will then see this.  It's ok to click on RUN.

8) Then Enter your Username and Password, exactly as it is displayed in the e-mail you just received.

Note:  If you had a previous installation of this software and are unable to obtain verification of your Username and Password you will need to go to your Control Panel and remove DeskTop Alert Software.  Then, start over at step (1) above.    See Trouble Shooting

9) When installation is complete you will find a small Radio Antennae in your ICON TRAY in the lower right corner of your computer.  If you don't see it click on the blue ball with the left arrow in it; it may be hidden.

NOTE: If you are not successful with your installation please click here >>> Trouble Shooting

Thank you for taking the time to set up on this exciting, new and innovative way of developing better communications on the internet.

NOTE: If you are STILL not successful with your installation please drop an e-mail to support@thephoenixsystem.com as we're tracking this very closely and will be back with you asap.

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Copyright © 2010 The Phoenix System   Last modified: 09/07/10